The Consensio team consistently receives outstanding feedback from our clients. The selection below gives an insight into the Consensio experience.
Training (Accredited Workplace Mediation Certificate Course)
“Becoming a qualified Consensio Workplace Mediator was a life changing experience for me. This new skill set has helped in a number of work areas not limited to mediation scenarios, but also in non-work life.”
Head of Human Resources, UK & Ireland, Sony Europe Limited.
“This is an excellent course. The pace, content and knowledge of the trainers was spot-on, making it the most enjoyable, challenging and relevant course I’ve been on.”
Head of HR Operations, Channel 4 Television.
Head of HR, Bank of Scotland Corporate.
Manager, University of Cambridge.
“The course has been well designed and executed. It has developed skills quickly and was enjoyable. I would recommend this to anyone who wants to learn skills around meditation and resolving conflict.”
HR Director, Independent Police Complaints Commission (IPCC).
Consultant, Department of Health.
Head of HR, Care Services, Bupa.
“The Consensio trainers provided the group with a high quality training experience with a good balance of both theory and practical elements. Their experience in the field of mediation was evident as they supported us to integrate new knowledge and develop our skills. I strongly recommend this training course.”
Staff Counsellor, Kingston Hospital.
Staff Counsellor, Barts and the London NHS Trust.
“I learnt some valuable lessons on the mediation course and was able to work on my own communication style a lot. The trainers were experienced, knowledgeable and sensitive facilitators. An excellent course.”
Learning and Development Manager, Devon & Cornwall Police.
“This was a very professionally delivered course, with a strong focus on active learning. It has been a pleasure to be on, and has been a challenging and positive learning experience.”
Learning and Development Manager, Terrence Higgins Trust.
“I am not sure how Consensio do it, but the training stretches and develops your knowledge and confidence without making you feel at any time pressurised or uncomfortable. They give you an opportunity to learn and develop your skills – much as a good mediator will do.”
Senior Manager, Westminster City Council.
Manager, Lancashire Care NHS Foundation Trust.
Customer Experience & Strategy Manager, Prudential.
Team Manager, British Gas.
People & Development Assistant, UNICEF.
HR Manager, World Duty Free Group.
Sales Management, Imperial Tobacco.
“The approach of building on the skills as you worked through the mediation process worked well. Breaking it down into digestible chunks made it feel achievable.”
Senior Personnel Consultant, Kent County Council.
Deputy Director of HR, Royal Wolverhampton NHS Trust.
Senior Manager – HR Business Partnering, Talent and Engagement, Lebara.
“I really enjoyed this intensive course and found it professional and highly skilled. The cases used for the role playing were very different from one another and incorporated all aspects of real situations in the workplace. Thank you to the trainers for making this course enforce my confidence in the mediation profession.”
Senior Staff Assistant, Oversight, United Nations World Food Programme.
HR Advisor, Allianz
Associate Director of HR, North East London NHS Foundation Trust.
In-house mediator, London Borough of Camden.
“The course provided me with an array of tools and techniques to improve the management of conflict not just at work but in all interactions. I can feel it has transformed me into a more reflective person, considerate of others’ needs but with the ability to voice my own in a non-confrontational way.”
In-house mediator, Guy’s & St. Thomas’ NHS Foundation Trust.
“The course was brilliant and although the first day was challenging, by the end of it you knew you had travelled the journey and were given the skills required to undertake Mediation.”
In-house mediator, Royal Berkshire NHS Foundation Trust.
BIS mediation pilot delegate.
“Consensio was knowledgeable and flexible in its course delivery. Their support included helping us scope our internal policy documentation and processes. It’s great to work with people that are experts in their field, genuinely nice people who are prepared to help in any way that they can.”
Head of Learning and Development, The Rank Group Plc.
Training (Short Courses)
HR Business Partner, Channel 4.
HR Manager, Cancer Research UK.
Manager, Independent Police Complaints Commission (IPCC).
Manager, Notting Hill Housing.
Sally Thornton, Group Legal Manager, Bupa.
Human Resources Director, Independent Police Complaints Commission (IPCC).
“I would recommend this course to any manager who wants to acquire skills to deal with conflict within the workplace. OK so you’re not going to end up as a Hillary Clinton (do you want to?), sorting out the Middle East, but it’s a great start.”
Manager, Refugee Action.
Director, Department of Traditional Knowledge & Global Challenges, WIPO, United Nations.
Programme Manager, NHS North West.
HR, Genesis Housing.
Manager, Kent Community Health NHS Trust.
Health Education England.
“I have found your services have helped me not only with my work situation, but on a personal level too. I feel I am stronger and will be able to cope going back to work, which was worrying me before. I gave HR my feedback today on the mediation session and highly recommended Consensio. Thank you.”
Mediation party, International Transport Company.
“The mediators were excellent in their approach. It was a calm atmosphere and they listened without interruption. I could not fault their professional approach.”
Mediation party, International Logistics Organisation.
“The mediator had a hard job on her hands that day! She heard both sides and helped clarifiy what one person was saying to the other in a neutral way. She was there when she was needed and not there when she wasn’t needed.”
Mediation party, Publishing House.
“Both myself and the other party felt that mediation had been a fair and positive process to be involved in.”
Mediation party, Media sector.
“It was a credit to both mediators that we didn’t end up in a battle – especially given that the beginning of the mediation wasn’t particularly pleasant. They kept us on an even keel.”
Mediation party, Independent Regulator.
“The mediator was empathetic, understanding and thoughtful. She made me feel safe during mediation. The mediation brought professional closure to me.”
Mediation party, UK Police Force.
“The mediators were calm and clear. They facilitated the conversation so we were able to open up. I felt confident to say what I needed to say but it did not turn into a slanging match. It was much better than I anticipated and that was a surprise.”
Mediation party, Independent Regulator.
“On the day of mediation, the mediator was very patient and understanding. She probed where necessary and she was sympathetic but without molly coddling. She was straight forward and honest about the limitations of the process, whilst also being encouraging. She was easy to talk to and able to keep focus during an emotional situation.”
Mediation party, International NGO.
“The mediators were calm and professional, gently teasing out the issues and allowing us both space to talk and listen. They were non-judgmental and kind.”
Mediation party, Broadcasting sector.
“I was sceptical about reaching any kind of a resolution or progressing toward one before coming to mediation and, resistant, but was pleasantly surprised to make some headway, helping to diffuse and minimise the conflict I had been experiencing in my work place for nearly 8 months. I would recommend anyone to at least try it.”
Mediation party, Professional Trade Body.
“Patient, clear, calm, useful!”
Mediation party, University.
“This was a useful exercise for me to go through has it helped me to identify why I was attending and what we needed to achieve.
Mediation party, Fire & Rescue Service.
“Very professional and the conversations were well managed, with a very balanced focus.”
Mediation party, Finance sector.
“I found the mediator to be really easy to talk to. Despite any initial reservations, I really enjoyed the experience.”
Team mediation party, Local Council.
“Mediator was extremely professional. Encouraged confronting issues and supported the discussion to ensure it was contructive.”
Mediation party, Pharmaceutical sector.
“The mediators were very good, highly professional, impartial and very respectful.”
Mediation party, International NGO.
“The mediator is a very caring and friendly individual who always had the wellbeing of both parties in mind, and facilitated the one to one and joint meetings professionally. I would recommend the mediation service to anyone with the issues I had, as it gives an unbiased meeting, allowing both parties to voice their concerns, grievances, and issues without interruption, with a structured and managed solution to the problem.”
Mediation party, Education sector.
“The mediator was absolutely brilliant – I could not imagine a better person to mediate for us.”
Mediation party, FTSE 100 company.