Short Mediation and Conflict Resolution Courses

Objectives

• To understand the principles of mediation and the benefits of this approach in the modern workplace.
• To practice key skills of effective mediators in a safe role play environment.
• To develop confidence in managing everyday workplace conflicts within your organisation.

Delivery

The course combines trainer input, discussion and role play to explore effective mediation techniques. The course is highly interactive and experiential, with a focus on developing practical mediation skills.

Duration

2 full days.

Who should attend?

HR and managers who encounter conflict in the workplace. Any staff member interested in acquiring effective mediation skills.

Content

• Understand and forecast conflict within your own organisation.
• Explore the impact of divergent conflict management styles.
• Define mediation and its core principles, including confidentiality, impartiality and self-determination.
• Learn about Consensio's facilitative mediation model and observe the different stages of a mediation in action.
• Appreciate the benefits and limitations of mediation in the workplace.
• Practice effective communication and active listening skills: empathy, summarising, appropriate questioning and reframing.
• Facilitate the different stages of the mediation process in a safe and constructive environment.
• Support and empower parties to reach consensus.

Objectives

• To understand the principles of mediation and the benefits of this approach in the modern workplace.
• To practice key skills of effective mediators in a safe role play environment.
• To develop confidence in managing everyday workplace conflicts within your organisation.

Delivery

The course combines trainer input, discussion and role play to explore effective mediation techniques. The course is highly interactive and experiential, with a focus on developing practical mediation skills.

Duration

2 full days.

Who should attend?

HR and managers who encounter conflict in the workplace. Any staff member interested in acquiring effective mediation skills.

Content

• Understand and forecast conflict within your own organisation.
• Explore the impact of divergent conflict management styles.
• Define mediation and its core principles, including confidentiality, impartiality and self-determination.
• Learn about Consensio's facilitative mediation model and observe the different stages of a mediation in action.
• Appreciate the benefits and limitations of mediation in the workplace.
• Practice effective communication and active listening skills: empathy, summarising, appropriate questioning and reframing.
• Facilitate the different stages of the mediation process in a safe and constructive environment. 
• Support and empower parties to reach consensus.

Objectives

• To learn essential negotiation and influencing skills: framing, strategising and planning.
• To understand the characteristics of a negotiation or bargaining situation.
• To explore the benefits of negotiating and influencing to your role.

• To practice how to negotiate with and influence colleagues through a variety of role plays and case studies.

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies.

Duration

2 full days

Content

• Understand the meaning and the benefits of negotiating and influencing.
• Recognise the importance of effective communication skills to the negotiating and influencing process.
• Explore the difference between pure bargaining versus joint problem-solving.
• Practice, through role plays and/or case studies, how to negotiate to resolve conflicting interests and how to balance competition and cooperation.

Who should attend?

All staff members who need to negotiate with or who need to influence others as part of their role. Any staff member interested in learning more about the benefits of negotiating and influencing.

Objectives

• To learn to become a more effective communicator within a work environment.
• To understand the multi-faceted elements of communication, including speaking, listening, body language and rapport-building.
• To gain confidence as a communicator.
• To practice key skills of effective communicators in a safe role play environment.

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies.

Duration

Content

• Awareness of the strengths and weaknesses of your natural communication style and how to adapt this to your advantage.
• How to actively listen, clearly express yourself and effectively use body language.
• The impact of perception on communication.
• Practice, through role plays and/or case studies, the skills and techniques of effective communicators.

Who should attend?

All staff members who would like to become more effective communicators in the workplace. 

Objectives

• To understand the difference between effective and ineffective working relationships, and to examine the dynamics of effective working relationships.
• To explore the benefits of building effective working relationships to the individual employee, the team and the wider organisation.
• To practice key skills of building effective working relationships, such as communication and active listening skills, motivation skills, and empathy. 
• To practice the necessary skills to confidently build effective relationships at work.

Delivery

Duration

Content

• Understand the causes and costs of ineffective working relationships.

•  Explore how current working relationships influence your satisfaction with, productivity and levels of conflict at work.
• Recognise the importance of communication and active listening skills to build effective working relationships.
• Practice, through case studies and/or role plays, how to forge effective working relationships.

Who should attend?

All staff members who would like to establish more effective working relationships. Any staff member interested in learning about the benefits of establishing effective working relationships.

Objectives

• To examine what makes a situation "demanding" and to explore current coping mechanisms for dealing with these situations.
• To explore the benefits of alternative strategies for dealing with challenging situations at work.
• To develop confidence in managing difficult situations at work through skills practice. 

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies.

Duration

1 full day

Content

•  Understand the causes and costs of current approaches to dealing with demanding situations.
• Explore alternative strategies for dealing with challenging situations at work.
• Recognise the importance of effective communication skills to manage demanding situations at work.
• Practice, through a variety of case studies and/or role plays, how to manage demanding work situations.

Who should attend?

All staff members who encounter demanding situations at work. Any staff member interested in learning more about the benefits of effectively managing demanding situations at work.

Objectives

• To understand what it means to be assertive and the benefits of being assertive in the workplace.
• To develop confidence in managing everyday workplace situations in an assertive, fair and firm manner.
• To practice key skills of assertive employees in a safe role play environment.

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies.

Duration

Content

• Understand the difference between being aggressive, submissive and assertive.

• Explore the impact of your current communication style to your working relationships.
• Learn key assertiveness techniques: broken record, fogging and negative assertion.
• Gain confidence in being more assertive in the workplace and beyond.

Who should attend?

All staff members who would like to learn to be more assertive to reach their personal and professional goals.

Objectives

• To define constructive feedback and the appropriate opportunities for giving feedback in the workplace.
• To use constructive feedback for the purposes of supporting individuals, self-reflection, increasing motivation and job satisfaction. 
• To practice key constructive feedback skills, including active listening, non-verbal communication, self-awareness and empathy. 
• To learn to give and receive constructive feedback with confidence.

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies.

Duration

Content

• The nature of constructive feedback and its benefits to managers and employees.
• Individual needs and potential responses to feedback and how to adapt one's style accordingly.
• How to avoid pitfalls and negative outcomes of giving and receiving feedback.
• How to respond to negative feedback constructively and turn it into a positive outcome.
• Practice, through case studies and/or role plays, how to give and receive feedback that is positive, critical or balanced.

Who should attend?

Managers and other staff members who want to support and motivate their staff, learn how to respond to feedback appropriately and encourage a culture of feedback within their teams.

Objectives

• To learn to effectively facilitate meetings and workshops by acquiring essential facilitation techniques.  
• To understand how to handle challenging people and situations.
• To become aware of one's own impact and effect on a group or a workshop.

• To practice key skills of effective facilitators.

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies.

Duration

Content

• Understand what it means to facilitate a meeting or workshop and the difference between facilitation and training.

• Recognise the importance of effective communication skills to the facilitation process.
• Learn to manage the most common challenges faced by facilitators.
• Practice, through role plays and/or case studies, the skills and techniques of effective facilitators and how to prepare for a workshop.

Who should attend?

Managers and team leaders who want to gain practical facilitation skills or who want to refresh their existing skills. Any staff member interested in learning more about how to facilitate workshops and meetings in a workplace context.