Objectives

• To understand the principles of mediation and the benefits of this approach to the modern workplace.
• To practice key skills and essential strategies of effective mediators by using various case studies and role play scenarios.
• To discuss best practice and to learn how to apply this to their mediation sessions.
• To develop the confidence to work as an in-house or consultant workplace mediator.

Participants will be involved in various role plays as mediators, parties and observers, to practice and develop their mediation skills in a safe and supportive environment. Each role play is tailor-made to reflect conflict situations participants may be involved in once they start mediating. The role plays will be assessed by the trainers: participants will receive verbal feedback during the role plays and written feedback after the course ends.

Written work

Pre-course activities: To aid participants in their learning, participants are required to complete a pre-course questionnaire as well as pre-course reading.

During the course: To enhance a self-reflective mediation practice, participants are required to complete a mediation diary.

Post-course: To be eligible for accreditation, participants are required to complete a written assignment relating to mediation.

Delivery

The course combines trainer input, discussion and various role plays to explore effective mediation techniques. The course is highly interactive and experiential, with a focus on developing practical mediation skills to enable participants to work as in-house or consultant workplace mediators.

Content

The principles of mediation:

• The theory and practice of organisational conflict.
• Mediation as a voluntary and confidential process.
• The mediator as impartial facilitator.

The mediation process:

• The different stages of the facilitative mediation model.
• Supporting the parties to move from positions to needs.
• How to explain mediation to HR and other stakeholders within the organisation.

The practice of mediation, which focuses on how to:

• Use the techniques and skills of a mediator: empathy, active listening, reframing, questioning, summarising.
• Manage "challenging" and "difficult" behaviours during a mediation session.
• Deal with bias and prejudice in mediation.
• Facilitate the individual and joint mediation meetings.
• Support the parties in the problem-solving process.
• Write a final mediation agreement or action plan.

Duration

5 days (plus assessment)

Who should attend?

Individuals who want to work as in-house or consultant mediators in a variety of workplace disputes.

Objectives

• To understand the principles of mediation and the benefits of this approach to the modern workplace.
• To practice key skills and essential strategies of effective mediators by using various case studies and role play scenarios.
• To discuss best practice and to learn how to apply this to their mediation sessions.
• To develop the confidence to work as an in-house or consultant workplace mediator.

Participants will be involved in various role plays as mediators, parties and observers, to practice and develop their mediation skills in a safe and supportive environment. Each role play is tailor-made to reflect conflict situations participants may be involved in once they start mediating. The role plays will be assessed by the trainers: participants will receive verbal feedback during the role plays and written feedback after the course ends.

Written work

Pre-course activities: To aid participants in their learning, participants are required to complete a pre-course questionnaire as well as pre-course reading.

During the course: To enhance a self-reflective mediation practice, participants are required to complete a mediation diary.

Post-course: To be eligible for accreditation, participants are required to complete a written assignment relating to mediation.

Delivery

The course combines trainer input, discussion and various role plays to explore effective mediation techniques. The course is highly interactive and experiential, with a focus on developing practical mediation skills to enable participants to work as in-house or consultant workplace mediators.

Content

The principles of mediation:

• The theory and practice of organisational conflict.
• Mediation as a voluntary and confidential process.
• The mediator as impartial facilitator.

The mediation process:

• The different stages of the facilitative mediation model.
• Supporting the parties to move from positions to needs.
• How to explain mediation to HR and other stakeholders within the organisation.

The practice of mediation, which focuses on how to:

• Use the techniques and skills of a mediator: empathy, active listening, reframing, questioning, summarising.
• Manage "challenging" and "difficult" behaviours during a mediation session.
• Deal with bias and prejudice in mediation.
• Facilitate the individual and joint mediation meetings.
• Support the parties in the problem-solving process.
• Write a final mediation agreement or action plan.

Duration

5 days (plus assessment)

Who should attend?

Individuals who want to work as in-house or consultant mediators in a variety of workplace disputes.

Objectives

• To understand the key skills used by experienced mediators based on their first-hand knowledge of mediating in complex workplace disputes.
• To practice advanced techniques, such as breaking down positions and needs when parties appear unable to move on, and advanced reframing techniques.
• To be assessed, by experienced and practicing mediators, in advanced mediation skills.
• To develop the confidence to work as an in-house or consultant workplace mediator in challenging and complex mediation cases.

Delivery

The course combines trainer input, group discussion and numerous activities, including role plays and/or case studies, based on real mediation cases.

Duration

Content

• Techniques to move parties from positions to needs when they seem unable to move away from impasse.

• Advanced reframing techniques.
• An analysis of how far mediators can challenge parties during the mediation process and how this can be done in an appropriate and safe manner.
• Practice, through tailor-made role play and/or case studies, how to effectively manage complex and challenging mediation cases.

Who should attend?

Participants who have an existing workplace mediation accreditation and who want to acquire and practice key advanced mediation skills in a safe and assessed environment.