Mediation Services

Every organisation experiences conflict in the workplace. Whilst conflict can be a catalyst for change and creativity in organisations, it can also be extremely costly, both in financial and human terms. Our mediation service offers clients an alternative approach to resolving destructive workplace conflict.

Consensio is a registered mediation provider with the Civil Mediation Council.

"I would just like to say a big thank you to Consensio. The day was very difficult and I had been dreading it but you made me feel relaxed. Even though I thought that it was going to end with no resolution, it ended in a positive way with a solution that we were both happy with. I now feel that I will be able to enjoy the Christmas period with my family instead of dreading the New Year at work."

Mediation Party, Large Police Force

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What is Mediation?

Mediation is a confidential, voluntary and informal process that involves two or more parties in dispute and an impartial mediator. The mediator meets with each party individually before facilitating a joint session with the parties.

The goal of mediation is for parties to speak with each other in an open and honest manner to try and reach a resolution that is acceptable to all parties in dispute. The mediator uses techniques to facilitate a conversation between the parties in a safe and constructive environment.

The mediator will not tell the parties what to do. Any agreement that is reached is determined solely by the parties.

What workplace disputes can be referred to mediation?

Most workplace disputes can be referred for mediation provided that the parties are willing to engage with the process. Mediation can be used prior to, concurrently, or after a workplace procedure, such as a grievance or disciplinary.

How successful is mediation?

Mediation can be a powerful intervention with a high success rate. However, unlike other mediation providers, Consensio does not merely measure success by a signed agreement; nor do we directly link a signed agreement to a high success rate.

At Consensio, we see a signed agreement as a useful instrument. But we quantify our success as a mediation provider by a variety of factors post-mediation: regular follow-up conversations with parties, feedback from the parties, and an additional meeting that can be requested by parties. This allows us to follow and support the parties in the longer term, whether an agreement has been signed or not.